How-To Guide: How 1767 Communicates

One of the things that we get asked about most is how our business operates on a day-to-day basis. Some of you may know that we have a team that works out of our workshop and design studio just outside of Nashville, and while it’s a small group of employees compared to many businesses, this is the largest our company has ever been, and that certainly comes with some inevitable growing pains.

What we’ve found is that increasing the communication between teams and individuals is the best way to increase productivity and make things run more smoothly. Here are some of the platforms and general ideas that we use to communicate within our business, in hopes that it can give you some insight into how we make things happen (and maybe even help you to learn from our mistakes).

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  • Slack. We love Slack. Everyone loves Slack. You probably already use it and love it, too, but if you don’t, we highly suggest getting it. It makes it super easy to communicate all day long in an non-intrusive way, and it gets problems resolved quickly and easily. Think of it like a modern equivalent of AOL Instant Messenger, but with a whole lot more bells and whistles.

  • Monday. This project management program helps us to stay on track with everyone across different teams, so it’s a great way to process orders, make custom pieces and get everything shipped out without missing a beat. You can also color-code everything to your liking and create your own boards that work specifically for you and your needs.

  • Weekly check-ins. It’s become almost a running joke in today’s society that everyone hates receiving phone calls, but even in this age of text messaging, G-chatting and e-mailing, we can’t find anything that works better than a good old-fashioned phone call when you need to catch up at the beginning of the week. We’ve found that if things consistently seem to get off track or people between teams don’t interact much throughout the week, it’s best to jump on a call on Monday morning to plan things out and stay in communication.

  • Design consultations. Since we’ve shifted to doing more and more custom, commissioned pieces, we’ve found that it’s invaluable to meet with clients in either online or in-person design consultations to really hash things out. Some things can be done over email, but true to our business ethos, talking face-to-face (or even virtually) will always be our most productive way to really understand another person’s ideas.

  • Google docs. Whether we’re sharing best practices within the business, assembling instructions for how to complete everyday tasks or onboarding new team members, we always use Google docs to ensure that everyone can reference the same information and make edits across the board. We think that Google docs is an invaluable tool in terms of being able to quickly reference documents or collaborate on projects.

  • Instagram grid planners. Instagram is an valuable, creative tool for our business, and while some people may think of it as a necessary evil, we like to have fun utilizing Instagram to showcase our work (and hopefully reach as many people as possible). Since the ever-changing algorithms can be difficult to navigate, we use an app called Preview to plan out our grid in advance to keep things looking consistent, reduce headaches for our social media team and hopefully increase our chances of showing up in people’s feeds.

Have a question about 1767 as a business, or want to get started on a design consultation of your own? Email us! Hello@1767designs.com